Simple and friendly client interaction.

No ticket number, no pendingstatus.

Only familiar email conversations.


Better team collaboration.

Assign tickets, set priorities and leave notes.

Create and organize standard replies.

Improves Teamwork

Webradesk helps your team deliver better and faster customer support.

Assign Tickets

Leave Notes

Set Priorities

Raises Productivity

Reply Templates

Create and organize templates for common replies. Insert and adjust the common replies in your conversations with customers.


Filter messages in order to keep your inbox focused on what's important.

Merge Tickets

Merge identical requests from the same customer into a single ticket to avoid multiple answers.

Similar Tickets

Related tickets are grouped in two separate lists. Other tickets from the same customer and other similarly tagged tickets.

At a Glance Reporting

Reporting Overview

Review and underestand agent and mailbox activities at-a-glance.

Standard Metric Charts

View charts with most important customer support metrics.

Custom Reports

Define and measure what matters for your brand.