Welcome to our website

Your privacy is very important to us so we created this document in order to describe how your information (access data and personal data) is stored and used by Webradesk. It applies to the information that you provide when you create your Webradesk account or when you access our Webradesk website and service.

1. Changes to this Policy

We reserve the right to make changes or to replace this policy as our service is changing and improving over time. The last change is documented at the top of this page. As long as you are using the service please maintain accurate email contact information in order to allow us to inform you about changes regarding this privacy policy and regarding the terms of service.

2. Collected Information

We have to store data in order to be able to operate our service. We have to collect some information in order to be able to run our service and in order to balance our servers, and improve the service over time.

Access Information: we store your provided company information, agent usernames and email addresses and billing information. This allows us to provide your service, to identify you, to create your account and to communicate with you when needed.

Helpdesk Information: We receive your messages and store them in our database so that we can provide you a meaningful way of interacting with your customer and their messages.

As shown in our Terms, your messages and uploaded information remain yours. We do not share your content or make it available to others.

Log Information: we collect on our server logs your IP address and information regarding your session access like connection date, duration, and accessed page. We also receive information about what device and software you are using to connect to our service (e.g.: device/ OS/ browser).

Please note that oldest logs are periodically erased.

3. Information Security

We use the standard technologies on the web to protect you data like SSL encryption. While no service is completely secure, we take reasonable measures in order to protect your data and our systems, however on the internet data cannot be guaranteed to be 100% secure. Therefore you acknowledge that you accept to transmit your data at your own risk.