Welcome to our website

Please read fully the terms of service listed below together with our Privacy and Cookie Policy as they are the contract between you and webradesk.com. You can use our service only if you agree with the terms of service listed on our website and if you are of legal age in order to enter a contract.

If you have any questions regarding this agreement please contact us at contact@webradesk.com

Please note that the service is provided without warranties and with limitations of liabilities. Webradesk is not responsible for your violation of any laws while using the service and you must comply with all laws and regulations applicable in your country.

1. Changes to the terms and our service

We will make changes or replace the terms of service as our service is changing and improving over time. The version and date is documented at the beginning of the document.

We will make changes to our service. We reserve the right to update, change or remove our software for security reasons, legal requirements, or for various other reasons we feel necessary and we are not required to explain the changes.

2. Using Webradesk

In order to access the service you will need to use an account. You have to register to the service on our website in order to get an account. This account will allow you to use the Webradesk Help Desk Platform.

You have to register for our service with a valid email account and you have to maintain true, accurate and complete contact information over time.

You are responsible for all activities that are done through your account so please keep your account details confidential. You must not use the service for illegal purposes, to threaten, to harass other persons or to harm, damage, hack the service or other networks. You cannot sell/resell your account or other accounts for the service we are providing.

The service is provided by Webradesk to you as identified by the registration data that you provide to us.

3. Business guideline

To create an account on behalf of a business you must:

  • be the authorized representative and able to sign this legal contract with Webradesk;
  • provide and maintain accurate and complete registration data in the form of your legal full name and any other information requested for sign up;
  • register with a valid email address and maintain it over time so that we can contact you at any moment;

Each account is entitled to be used only by one person. This means that the same login details must not be shared between more users.

4. Service duration

During sign-up you will register for a trial account. Before the end of your trial you will receive an invoice which you need to pay in order to continue using the help desk platform. We will continue sending invoices on a monthly basis unless you ask us to stop/cancel the service. This means that you can cancel the service at any time.

The start date of the contract is the day when we are sending the account activation email. This happens only after you register with us.

5. Termination of service and refunds

You may stop using the service at any time via email request to our contact email address. We reserve the right to suspend your account or cancel your subscription without prior notice, without a cause and without incurring liability of any kind from your side. The service is offered with limitation of liability up to the full extent permitted by the law. The suspension or termination of the account will not constitute a reason for a refund.

Refunds can be requested via email in the first 14 days of the start of the contract date, without the need of a specific reason for a refund. Additionally you can request a refund in case our service is up and running for less that 90% of the duration of one month of normal operation conditions.

We reserve the right to change your account ID and or password at any time without prior notice.

6. Your information

We will collect data in order to be able to operate our service. We do not make public or sell the data to others. For more information please read our privacy and cookie policy.

7. Contact us

For any issues, suggestions, questions that you have regarding our service or for technical support, please contact us at: